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What is VAT?
VAT is a tax that consumers pay when purchasing services or goods in the European Union. The standard rate for VAT in the UK is currently 20% (increased from 17.5% on 4 January 2011).
If you are outside the EU, you will not be charged VAT. More information on VAT and taxes outside the European Union.
VAT Relief Guidelines
If you are chronically sick or disabled, many items on our website are available VAT free if you are buying them for personal and domestic use and they are relevant to your condition.
To claim relief from VAT, customers must have a relevant disability or be purchasing on behalf of someone with a relevant disability.
If you would like to check the VAT regulations, details can be found by clicking here to visit HM Customs and Excise, Notice 701/7, Supplies to handicapped people
Please note that VAT exemption eligibility does not cover those who are frail/elderly who are otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT zero-rating. Please also note that there are severe penalties, under the VAT laws in the UK, for any person who makes a false declaration or who evades VAT.
Not all products are eligible for VAT exemption. Products which are eligible are clearly indicated and can only be sold VAT free if the above criteria are met.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult consult your local VAT office or contact the HMRC National Advice Service on 0845 010 9000 before submitting this declaration. For more information, please see VAT Notice 701/7 VAT reliefs for disabled people.
Please note that VAT still has to be charged on the postage and packing element of the order even if VAT exemption is applied to the product.
If you have any queries, please check with your local Customs & Excise VAT office who will be able to confirm eligibility:
Alternatively visit the Government website:
VAT Relief Declaration Forms
To claim VAT relief in the UK, please complete and submit our online VAT Relief Declaration form.
Alternatively you can print off, complete and return one of the following VAT relief declaration forms:
Return your completed VAT declaration to:
27 Albert Street
Or email a scanned digital copy to email@example.com
Please call 0131 554 2838 if you have any questions or need any further information.